Refund policy

Return & Refund Policy

Due to the nature of our products, which include fresh and perishable food items such as cheeses, jamón and croquetas, we are unable to accept returns once an order has been delivered.

However, your satisfaction and food safety are very important to us. We will offer a replacement or refund in the following cases:

• The product arrived expired or beyond its best-before date
• The packaging was damaged during transit
• The cold chain was compromised (when applicable to chilled products)
• You received the wrong item
• The product arrived spoiled or not fit for consumption
• The delivery was significantly delayed in a way that affected product quality

To request a refund or replacement, please contact us within 24–48 hours of receiving your order.
We may ask for photos of the product, packaging, and delivery label to assess the issue.

Once your claim is approved, we will process a refund or send a replacement as soon as possible.

Please note that we cannot accept returns of food items for hygiene and safety reasons.

If you have any concerns about your order, please contact us and we will always do our best to help.